Apples Most Back-Ordered New Product Is Not What You Expect

Business

It’s a $19 cloth.

An Apple official said the company was not surprised by the demand for the Polishing Cloth. Gabriela Bhaskar / The New York Times

By Daisuke Wakabayashi, New York Times Service

OAKLAND, Calif — Apple this month unveiled an array of new gadgets: more powerful MacBook laptop computers, AirPod wireless headphones with longer battery life and HomePod Mini speakers in three more colors.

But a different and unheralded Apple release is garnering so much interest that it has become the company’s most back-ordered new product: a $19, 6.3-by-6.3-inch cloth to wipe smudges and fingerprints off screens.

The cloth, imprinted with the Apple logo in the corner, is made with “soft, nonabrasive material” to clean the screens of iPhones, iPads and MacBooks “safely and effectively,” according to the product page. The listing adds that the Polishing Cloth — capital P, capital C — is “compatible” with 88 different Apple products. For most U.S. shoppers, shipment is delayed until Jan. 11, at the earliest.

Charging $19 for a piece of cloth about the size of two stacked dollar bills is bold even by Apple’s standards, a company whose legions of loyal customers are conditioned to stomach steep prices. An Apple-branded set of four wheels to “improve mobility” for the Mac Pro, the company’s most expensive desktop computer, is priced at $699, for instance.

But the Polishing Cloth stands out because it is far more expensive than widely available alternatives. MagicFiber, a popular brand of microfiber cloth that uses ultrafine fibers to clean glass without scratching the surface, offers a pack of six for $9 on Amazon.

“You have to give them credit for the chutzpah to charge $19,” Walter Gonzalez, president and founder of Goja, the parent company of MagicFiber, said of Apple.

Even so, the price has not stopped Apple fans from rushing to be early adopters.

Albert Lee, 47, a director at a consulting firm in New York, said he bought the cloth at an Apple Store on Tuesday. He was picking up a new MacBook Pro, a high-end laptop computer, when the Polishing Cloth caught his eye. He bought four and then posted a picture of his bounty on Twitter.

“It’s just a point of sheer excess,” Lee acknowledged, calling the splurge an impulse buy of “the most elite cloth.” He added: “I just spent $4,000 on a laptop. What’s another $19?”

The cloth is imprinted with the Apple logo in one corner. – Gabriela Bhaskar / The New York Times

On Twitter, the cloth has been fodder for jokes and even a parody account since Apple quietly put it on sale on Oct. 18. Later that week, when Tim Cook, Apple’s CEO, posted a tweet promoting a new retail store in Turkey, Elon Musk, Tesla’s CEO, needled him by replying, “Come see the Apple Cloth” with a trademark logo.

Technically, the cloth is not a new product. Apple had previously provided it free for customers who bought one of its high-end monitors, Pro Display XDR. The $5,999 display has a special type of glass that reduces glare, but may scratch if wiped with a conventional cloth. Apple said it designed its own cloth for that special glass and decided to sell the product separately when some customers asked to buy extras.

An Apple official said in an interview, based on the condition that The New York Times not quote or identify her, that the company was not surprised by the demand for the Polishing Cloth. The official said the cloth was very effective and had been designed to be special, including a custom light gray color. Apple said the cloth was made of a nonwoven microfiber but declined to elaborate.

Federico Viticci, editor-in-chief of MacStories, a website dedicated to Apple news and apps, said he initially thought the Polishing Cloth was a joke.

“I’ve been cleaning my iPhone screen and my iPad screen with the cloth that comes with my eyeglasses or my T-shirt, or a paper towel like normal people,” he said.

But Viticci, who is based in Italy, said he ended up buying the Polishing Cloth because “I kind of realized the meme potential here.” His tweets about the product have since gotten hundreds or thousands of likes and retweets, with subscribers to his site asking for exclusive cloth photos.

Patrick Tomasso, 32, a Toronto-based YouTube creator of tech and photography-related videos, said he also thought that Apple charging 25 Canadian dollars for the cloth was “ridiculous” since many tech products include a free microfiber cloth.

But when he noticed that it was not shipping until next year, he said he got a “bit of FOMO” — fear of missing out — and quickly snapped up two sheets from a nearby Apple store. As a spoof, Tomasso then made an “unboxing video” of himself opening the “most revolutionary Apple product.”

In the video, he noticed that the Polishing Cloth’s color looked different in person — more gray, less white — and that there was a big crease in the middle that might need to be ironed.

His assessment? It’s a nice cloth worth maybe $5.

“I probably would not buy it again but I like the fact that I own one,” Tomasso said. Then he paused and added, “But I hate that I like that I own one.”

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